Last updated: July 13, 2026
This Refund Policy applies to purchases made for the Boxy game, website, virtual currency, virtual items, subscriptions, and related digital services (collectively, "Purchases"). It supplements the Terms of Service.
1. General rule
Except where applicable law or binding rules of the payment platform require otherwise, all Purchases are final and non-refundable. Canceling a subscription prevents future renewals but does not ordinarily create a right to a refund for a billing period that has already begun.
2. Circumstances eligible for review
Boxy may investigate a timely, good-faith refund request in either of the following circumstances:
- Irrecoverable loss caused by Boxy. A verified technical malfunction in the Boxy game or website directly caused the loss or non-delivery of a purchased item or benefit, and Boxy cannot reasonably restore, replace, or redeliver it.
- Unauthorized payment authority. A Purchase was initiated through a payment method or account by a person who lacked actual authority to make the charge. Notify Boxy and the applicable payment provider promptly and provide information reasonably necessary to investigate the claim.
Eligibility for review does not guarantee a refund. After investigating, Boxy may deny the request, restore or replace the affected item or benefit, issue a full or partial refund, or provide another remedy required by law or applicable platform rules. Boxy may reject claims involving materially false statements, fraud, collusion, or abuse of the refund process.
3. Circumstances ordinarily not refundable
To the fullest extent permitted by law, Boxy does not provide refunds for:
- events outside Boxy's reasonable control, including the acts, omissions, outages, policies, or technical failures of a payment processor, app store, internet provider, device manufacturer, world operator, or other third party;
- user error, accidental use, buyer's remorse, failure to review a product description, misuse of the Service, or loss caused by another person whom the account or payment-method holder authorized;
- incompatible, unavailable, misconfigured, modified, or damaged user hardware, software, network connections, accounts, or third-party services; or
- a ban, suspension, mute, purchasing restriction, account closure, item removal, or other disciplinary or enforcement action, including any resulting inability to access or use a Purchase.
A disciplinary action may be challenged only through the disciplinary appeal process. Filing an appeal does not create refund eligibility, and reversing an action does not automatically entitle the user to a refund.
4. How to request review
Submit a request through Contact and Support and identify the account, transaction, purchase date, item or benefit, payment platform, and reason for the request. Do not send a password, complete payment-card number, security code, or login token. Purchases processed by a third-party storefront may also be subject to that storefront's refund procedure and decision.
A refund, reversal, or chargeback may result in removal of the corresponding virtual currency, item, subscription time, or other benefit. Nothing in this policy limits a warranty, remedy, dispute right, or other consumer protection that cannot lawfully be waived or excluded.