Support and trust

Policies, help, appeals, and reporting

Player-facing trust pages and clear entry points for contact, support tickets, bug reports, and ban appeals.

Terms of Service

Account ownership, acceptable use, world access, purchases, moderation, and service availability.

What account, gameplay, billing, device, and support data is collected and how players can export or delete it.

Chat conduct, griefing, cheating, guild behavior, impersonation, harassment, and enforcement expectations.

Eligibility windows for purchases, subscriptions, accidental purchases, chargebacks, and support escalation.

Age gates, guardian contact paths, personal information limits, reporting, and safety review standards.

How players appeal site bans, world bans, chat limits, and purchase restrictions.

What to include when reporting crashes, map problems, lost items, mobile issues, or broken quests.

Where players go for account help, trust and safety, billing, appeals, and non-account contact.